COVID-19: We're Here for You

 

To Our Global Collective:

As a travel company, we feel it's important to let you know what we're doing to prevent the spread of COVID-19, both in our workplace and in our community. Our top priority at Traveller Collective is protecting our employees, trusted partners, and loyal Collective members.

Although we are fortunate to be able to remain open while still doing our part to prevent the spread of COVID-19 (including physical distancing, avoiding international travel, and wearing PPE where necessary), we continue to rely on a lean fulfillment team to build your orders while meticulously following the stringent guidelines set out by health authorities. On that note...

Our small fulfillment team is currently building orders within 5 days from when they are placed.


Unfortunately, a byproduct of COVID-19 is that a number of countries are not accepting orders shipped from North America. To view the full list of countries we are unable to ship to, please click here. As always, you can direct any additional questions about shipping to your country to support@travellercollective.com :). 


Other Frequently Asked Questions

Is it safe to shop on your site?

There is nothing more important to us than the health and safety of everyone in the Traveller Collective community. We are operating in line with advice from the World Health Organization and local authorities in BC/Canada. We constantly make sure that all appropriate health and hygiene standards are adhered to. This is our top priority and we will be closely monitoring this situation for any updates to maintain appropriate policies. 

Will my delivery time be affected? 

Our lean fulfillment team continues to work hard to have your orders built and shipped within 5 days of placing your order. Our trusted shipping partners are also taking all necessary precautions and some orders are taking longer than normal to arrive. Our team is monitoring the situation and will continue to work very closely with our shipping partners to ensure that all appropriate health and hygiene standards are adhered to.

If you have any questions or concerns, please don't hesitate to reach us at support@travellercollective.com.