FAQs

Products

Do you have Custom Rings?

You bet we do! Custom Rings can include up to 13 letters, numbers, or symbols. Click here to view Custom Rings in our Shop. You can tell us what letters/numbers/symbols you'd like on your Custom Rings as you add them to your cart. 

How many Rings fit on each split ring?

We build Clips to house 45 rings per split ring. Have more than 45 Rings? We simply add another split ring to the same Clip.

How many Rings fit on a Necklace?

It’s totally up to you how many Rings you add to your Necklace (and how many you’ll feel comfortable carrying). Check out the photos on the Necklace product pages to see what up to 15 Rings looks like on each Necklace.

What happens if I order or receive the wrong products?

Whether you enter your order incorrectly or we make a mistake while building it, please let us know by emailing support@travellercollective.com. Either way, we'll do our best to rectify the issue ASAP!

 

Shipping

How has shipping been impacted by COVID-19?

Like many businesses, we're operating with a much smaller in-office fulfillment team in an effort to keep more people at home during this time of uncertainty. That said, we're committed to getting your order out the door within 5 days of when it is placed. Your order is then in the hands of one of our trusted shipping partners, who are similarly monitoring the health and safety of their teams while trying to get your product to you without much delay. Find more information about shipping during COVID-19 here.

Do you ship internationally?

We ship all over the world. Our customers, who we fondly refer to as The Collective, reside in over 120 different countries.

How long will it take for my order to arrive?

It depends where your order is going. Check out our Shipping & Delivery page for detailed information and feel free to reach out to us via email with any specific questions about your order. 

Do you have a return policy?

Of course. If you're not 100% happy with your purchase within the first 30 days, just send it back to us for a full refund :). Please note that our Return Policy is slightly different for orders placed during the holidays (see below under "Gifting").

 

Gifting

Are your products giftable?

They sure are! A number of the orders we build are gifts, which is always really exciting :). Any Clip or Necklace you order will come housed in a specially-designed box, and any loose Rings will arrive in a classy Ring-sized envelope. We always include a handwritten postcard with every order, but we’re happy to write a custom note for your friend or loved one; simply leave your message in the Special Instructions box at checkout and we’ll take care of the rest!

Do you have Gift Cards?

We doand they're digital! You can purchase TC Gift Cards in our online store in increments of $25, $50, $75, or $100 USD. Gift Cards are delivered by email and contain instructions for redeeming them at checkout.

What is the Return/Exchange Policy for holiday gifts?

Our standard Return/Exchange Policy is 30 days but, for products purchased as gifts during the holiday season (November 1 through December 31), we offer recipients until January 31 to exchange their items. Full refunds can be coordinated by the person who purchased the gift!

 

Miscellaneous

Can I donate to the current Do Good initiative without making a purchase?

Absolutely! Click here and donate any amount you'd like. 100% of that money will go directly to our current Do Good project.

How do you recommend cleaning your Rings?

That’s easy: with good ol’ soap and water! We all clean our Rings from time to time by removing them from the split rings and washing them with regular dish soap and water. We don’t clean the leather clip, but you’ll notice that the leather changes colour as it ages. This is totally natural for genuine leather, and we think it looks even better as time goes on.

Further questions? Feel like saying hi? Reach out to us at support@travellercollective.com or via live chat.